Sales Operations Executive – £19-22K

Our client are the UK’s leading manufacturer of Bi-Folding Doors and have offices throughout the UK, Dubai and the US. They provide a bespoke service to all their clients and exclusively design every door, window and blind to the clients brief.

They are looking for a Sales Operations Executive to provide first-class customer service with a focus on a quick turnaround of quotes, orders, new accounts, and general enquiries. This role provides a high level of support to new and current Trade Accounts. The key point for this role is to assume full ownership of the requests providing an end-to-end service to your assigned sub-team responsibilities.

Key Responsibilities:

  • Handle day to day enquiries relating to your given sub-team
  • Prepare quotes, orders, proposals, and agreements
  • Support for showroom activities as and when required, including providing samples/brochures
  • Provide advice and guidance to partners (new & current) on all company product offerings
  • Supporting partners with aftersales needs including remakes, parts orders, advice, and guidance
  • Liaise with internal departments to ensure the smooth flow of orders or applications
  • Make and receive phone calls via an automated distribution system
  • Use relevant IT systems to manage & update all customers information according to your sub-team
  • Answer customer queries promptly and in a professional manner (Written & Calls)
  • Adopt a continuous improvement approach and forward-thinking attitude
  • Keep up to date with the company’s product and service offering
  • General administrative duties required for everyday operation
  • Carrying out other duties & ad-hoc projects as directed by the job
  • Ongoing customer support of OSS Quoting and ordering system

Key Knowledge/Experience:

  • 2 years minimum relevant previous experience in a similar role with an excellent telephone manner
  • Good written and verbal communication skills
  • Good IT skills, mainly with Outlook, MS Office- particularly Excel
  • Time management and organisation skills
  • Accurate with good attention to detail

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