German Speaking Technical Support – £40-45k

  • Permanent
  • Bracknell
  • Applications have closed

Our client, a data storage company based in Bracknell, is looking for a German Speaking Technical Support Software Engineer to solve complex high-tech problems on leading edge technology in the data storage space.

You will be working with some of the largest Broadcast, Data Center and Government customers in the world, together with an international team of passionate experts.

Key Responsibilities:

  • Participate in rotating on-call schedule to provide 7×24 support to software customers worldwide
  • Provide remote 1stand 2nd level technical support
  • Work tickets from partners and customers on products
  • Gather problem descriptions, log files, configuration data and analyse them in order to determine root cause of problems and find solutions
  • Reproduce configurations and problems in the test lab
  • Continuously communicate troubleshooting and resolution finding efforts to customers to ensure customer satisfaction
  • Participate in product development programs and support beta or pre-release evaluations of new products or product enhancements to ensure our high-quality standard
  • Communicate with other software development teams and escalate support issues as needed

Key Skills/Experience:

  • Solid understanding of UNIX-like operating system
  • Good understanding of file system operation (expansion, check, migration, optimization) and of RAID subsystems (hardware and software architecture, troubleshooting and tuning)
  • Strong familiarity with any of the following: networking, SAN, Fiber Channel technology
  • Excellent written/verbal communication skills in German and English, additional languages (i.e. French, Spanish or Italian) are welcome
  • Ability to learn quickly from different sources of information combined with willingness to try things out in a lab environment to solidify understanding
  • Real interest in the supported technology coupled with a passion for learning about advanced and leading-edge products

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