Concierge Desk Coordinator – £28K

Our client within the film industry is looking for a Concierge Desk Coordinator to join their Concierge Services team. Reporting to the Client Relationship Manager, the role holder will provide efficient, professional administrative support for the COVID-19 Swabbing Teams based on client sites, off-site locations and mobile services relating to the Concierge Service Desk.

40 hours per week, rostered to work anytime between the hours of 6.00am – 11.00pm, Monday to Sunday, on 8 Hour shifts depending upon the needs of the business. Some of this may be remote working subject to management approval.

 

Key Responsibilities:

  • Working as part of the team on the Concierge Service Desk to ensure that all contact with customers and employees reflects the company’s consistent delivery of the highest quality standards of customer service
  • Collate and distribute result information and other necessary information in an accurate and timely fashion internally to the Client Relationship Managers and Operations Managers and externally to clients where applicable
  • Develop and maintain existing client relationships to maximise revenue
  • To drive the conversion of incoming enquiries, provisional bookings and associated testing requirements
  • Secure and grow new business opportunities from incoming enquiries, sales leads and past users
  • To respond promptly to all client enquiries, preparing quotes and booking of appointments and associated diary management
  • To act as a liaison between clients and other departments as requested, to assist in problem solving and promoting customer satisfaction where appropriate
  • Develop a strong working relationship with appropriate members of departments within the company
  • Accurately log all swabs/client information and ensure verification checks are completed
  • Any other reasonable request, as required by Management

 

Key Skills/Experience:

  • Educated to A level or equivalent
  • At least 1 year of experience working in a customer facing, or business administrative focused role
  • Strong administration skills, specifically Microsoft
  • Excel & Outlook
  • High level of accuracy, good eye for detail
  • Ability to work through busy periods and exhibit excellent organisation skills
  • Excellent written and verbal communication skills
  • IT literate in Microsoft Packages
  • Able to work well in a team environment
  • Organised and methodical approach and able tomanage a continuous workload
  • To act in a positive and polite manner towards work colleagues
  • To display a “can do” attitude and remain calm, punctual and resilient
  • Able to work flexibly as required at different locations with flexible start/finish times
  • Approachable, helpful nature, and able to build a natural and respectful rapport with people
  • Thrive in an environment with deadlines under pressure
  • You will be required to work autonomously, exercise independent judgement and use of initiative and support team colleagues and the service with a positive, solution focussed outlook
  • Proactiveness and planning are important aspects of this role
  • You will need to maintain a deep understanding and knowledge of all our products and services
  • Superb written and verbal communication skills
  • Driving licence and access to car is essential for this post

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