Client Operations Coordinator – £28K

Our client within the film industry is looking for a Client Operations Coordinator to join their Concierge Services team. Reporting to the Client Relationship Manager and Operations Manager, the role holder will provide efficient, accurate and professional administrative support for the COVID-19 Swabbing Teams based on client site(s), off-site locations and occasionally mobile services relating to the Concierge Service Desk.

40 hours per week, rostered to work anytime between the hours of 4.00am – 6.00pm, Monday to Sunday, on 8 Hour shifts depending upon the needs of the business. Some of this may be remote working subject to management approval.

Key Responsibilities:

  • Working as part of the team on the relevant Studio or
  • Production location to ensure that all contact with customers and employees reflects the company’s consistent delivery of the highest quality standards of customer service;
  • Collate client patient data and other necessary information in an accurate and timely fashion internally for the Client Relationship Managers and Operations Managers and externally to clients where applicable;
  • To welcome client/patients to the area of testing;
  • Take client/patient’s name and DOB;
  • Assign client/patient swab to their name in the ‘swab barcode’ column using the relevant Google Sheets or interface;
  • Direct the client/patient to a testing room or ask them to wait if needed;
  • Once the client’s/patient’s swab has been conducted, the Client Operations Coordinator will need to ‘verify’ the swab code number in the ‘verification check’ column on the Google Sheet or interface;
  • When verification is complete and ‘matched’ the swab then goes into a box to be sent to the assigned laboratory;
  • Show the client/patient the correct way out through the one- way system and thank them for attending;
  • Accurately log all swabs/client information and ensure verification checks are completed;
  • Develop and maintain existing client relationships to maximise revenue;
  • To act as a liaison between clients and other departments as requested, to assist in problem solving and promoting customer satisfaction where appropriate;
  • Any other reasonable request, as required by management.

This role may also involve being part of the mobile team and Concierge Services Desk (office based).

Key Skills/Experience:

  • Educated to A level or equivalent
  • At least 1 year of experience working in a customer facing, or business administrative focused role;
  • Strong administration skills, specifically Microsoft Excel & Outlook;
  • High level of accuracy, good eye for detail.
  • Excellent written and verbal communication skills;
  • Organised and methodical approach and able to manage a continuous workload.
  • To act in a positive and polite manner towards work colleagues;
  • To display a “can do” attitude; Calm, punctual and resilient;
  • Able to work flexibly as required at different locations with flexible start/finish times;
  • Approachable, helpful nature, and able to build a natural and respectful rapport with people;
  • Thrive in an environment with deadlines under pressure;
  • You will need to maintain a deep understanding and knowledge of all company products and services;
  • Driving licence and access to car is essential for this post.

Apply for this Job