AWR Legislation Candidates

Introduction to AWR

As from 1st October 2011 the AWR Agency Worker Regulations came into force. This is all about you the Temporary and the rights that you will be entitled to. This is a brief outline of those rights. If you have any queries please do not hesitate to contact your Temporaries Controller to discuss them.

In order for Temporary Workers to ensure that they receive their due rights they are advised to inform their agencies of all their previous temporary assignments and bookings throughout their period of registration with Business Back-Up.

Should any Temporary Worker feel that they are not being given full information, or full and fair treatment by the hirer they should first contact their Temporaries Controller who will act as arbitrator in any dispute or complaint and advise the Temporary Worker of their rights and whether or not their complaint is valid. The agency will then continue to assist the Temporary Worker with any claim or in solving any dispute as it arises.

The above is merely an outline of the regulations and doesn’t cover full compliance information, claims etc. The entire regulations can be downloaded from the ACAS website.

From Day One

From the first day of any assignment it will be the responsibility of the company where you work (for the purposes of this document we will refer to them as the hirer) to give you information about the facilities that you will be entitled to use, as if you were a permanent member of staff with that company. You should therefore have free access to the following, if applicable. In other words if the company have them in place for their own staff:

  • Staff Canteen
  • Creche
  • Transport pick-up and drop off
  • Toilets/Showers
  • Access to and information on all current vacancies relating to the Temporary Workers skills and experience
  • Mother and Baby Room
  • Food and Drinks Machine
  • Car Parking

There could be other facilities not mentioned here.

This does not mean that Temporary Workers will be given enhanced rights e.g. where membership to a creche involves a waiting list; the Temporary Worker would also be able to join the list and would not be given an automatic right to a place. Nor does it apply to off-site facilities and amenities which are not provided by the hirer such as subsidised gym or discounted goods or meals.

After 12 Weeks

Once a Temporary Worker completes 12 uninterrupted weeks of work in the same booking, whether or not they have changed agencies mid booking, they will qualify for equal rights as a permanent member of staff.  In order to qualify for these rights a Temporary Worker has to work for the same company, or group of companies, in the same or a similar role for a full 12 weeks.

Same or similar role means that a Temporary can move within a group (i.e. to another site or department of the same group) doing the same or an equivalent role during the 12 week qualifying period. The Temporary Worker is then entitled to the same rights as if they were a permanent worker.  These rights include:

  1. Equivalent rates of pay, overtime etc.
  2. Equivalent hours
  3. Rest periods
  4. Annual leave
  5. Parking and transport facilities
  6. Membership of leisure clubs
  7. Paid time off for ante-natal appointments
  8. Commission
  9. Performance related bonuses

There may be other basic rights not mentioned here.

In order to define equal basic rights the company must have a comparable worker in the company or group i.e. someone in the same capacity, or doing the same role as the Temporary Worker, who is engaged by the company on a permanent basis.

If there is no comparable worker the Temporary Worker should be given the same pay and conditions as if this person were engaged by the hirer on a permanent basis.


If a Temporary Worker works for a company (hirer) in the same role (regardless of whether or not this Temporary works for more than one agency e.g. 3 weeks with Agency A followed on by 9 weeks with Agency B) for a period of 12 calendar weeks, they will be automatically entitled to the equal rights of pay and benefits as a comparable worker or permanent employee with that company.

The 12 week period will be set to zero and become invalid if at any time during those 12 weeks:

  • The assignment comes to an end
  • There is a break in employment of 6 weeks or more
  • The Temporary Worker’s job/role substantively changes to another role within the company

The 12 week period will pause and then continue to accrue if the following occurs:

  • There is a break of less than 6 weeks
  • There is up to 28 weeks of sickness or invalidity
  • Annual leave occurs
  • Up to 28 weeks of Jury Service
  • Company closure beyond the control of the worker
  • A strike or lock-out

When the Temporary resumes work after any of the above occurs the 12 weeks continue to accrue from where they left off.


After 12 weeks Temporary Workers will be entitled to equal pay and rights.  However that does not include the following:

  1. Occupational sick pay
  2. Occupational pension
  3. Occupational maternity pay
  4. Redundancy pay
  5. Notice pay
  6. Guaranteed payments if laid off
  7. Accommodation or travel expenses
  8. Company share schemes
  9. Benefit in kind
  10. Payments requiring unmet eligibility
  11. Unrelated bonuses
  12. Longevity bonuses

There may be a situation whereby a Temporary Worker finishes one assignment within a 12 week period and is offered an identical role within the company.  In such a case the 12 week period will continue uninterrupted. However, if the new role is substantially different the 12 week period will end and a new 12 week period will commence.

The following comprises examples of substantive differences:

  1. The role must have a different title
  2. The role must have a different job specification
  3. The role must have a different purpose and involve different aspects of the business
  4. The role must report to a different manager
  5. The role must be in a different department


Qualifying Temporary Workers are entitled to paid time off to attend ante-natal appointments and ante-natal classes which they cannot attend outside normal working hours. However, every endeavour must be made to arrange these appointments outside normal working hours.

In order to qualify for paid time off (if necessary) for ante-natal classes etc, the Temporary Worker will need to first notify the agency and the hirer of her pregnancy, in writing. In this written statement the Temporary Worker must inform the agency of any ante-natal appointments so that they can continue to be paid at the usual hourly rate.

On learning of the pregnancy the hirer must carry out a health and safety risk assessment on the assignment. If a risk is identified the hirer is obliged, where possible to make adjustments to remove the risk. If an adjustment is not possible the hirer must inform the agency.

If the nature of the assignment is such that a risk to health and safety is likely, the agency will need to ask the hirer to perform a workplace assessment and make a reasonable adjustment if necessary. If this is not possible, the agency will need to seek alternative suitable work with another hirer, paid at least at the same rate and ensure that the temporary worker is paid for any period of the assignment where she could not work due to a health and safety risk. If the agency has to offer suitable alternative work, the Temporary Worker will not be eligible for continued pay if she refuses the alternative work offered.

Click here for AWR details on the government website

Our Partners

Agenda SecurityRecruitment and Employment Confederation Visa Logic CEB

Business Back-Up PA Limited

Whitchurch House
2 – 4 Albert Street

t: 01628 674805

Privacy and Cookie Policy

We have the experience and expertise to assist you

Find your new career move in the following areas of work:

  • Accounts/ Finance
  • Administration
  • Account Management
  • Analysts
  • Collections
  • Customer Service
  • Events/Conferences
  • Facilities
  • HR/Personnel
  • IT
  • Legal
  • Logistics
  • Marketing
  • Medical
  • PR
  • Merchandising
  • Pharmaceuticals
  • Planning/Wholesale
  • Procurement
  • Project Management
  • Publishing
  • Quality Assurance
  • Recruitment
  • Sales
  • Secretarial/PA
  • Training
  • Web Design