Sales Operations Team Leader – £28k

Our client are the UK’s leading manufacturer of Bi-Folding Doors and have offices throughout the UK, Dubai and the US. They provide a bespoke service to all their clients and exclusively design every door, window and blind to the clients brief.

They are looking for an experienced Customer Service Team Leader to join their Sales Operations Team on a 12 month fixed term contract (covering maternity leave). This is an exciting opportunity to manage a team of Executives in a fast paced and family run environment.

They require a passionate and inspirational Sales Team Leader who will be required to actively participate in improvement projects and fulfil targets and KPIs through their team.

Key Responsibilities:

  • Collaboration with external sales team
  • Partner relationship building
  • Create a fun/competitive style to motivate and bring the best out of individuals and the team
  • Manage workload within the team and ensure correct level of resources are in place to support this
  • Conduct team briefs, one-one’s and appraisals as required
  • Manage absenteeism inc Holiday/Sickness etc.

The Ideal Team Leader:

  • Previous experience in a similar fast paced leadership role
  • Comfortable dealing with escalated customer queries and resolutions
  • An understanding of the terminology used within the industry would be an advantage
  • Excellent decision making, organisational and problem-solving skills
  • This field is for validation purposes and should be left unchanged.

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