Customer Service Advisor – £22-25k

Our client is a leading UK medical manufacturer and distributor that provides a trusted range of solutions to support all stages of the decontamination process. They are a global leader in innovative instrument processing and central sterilisation products with over 5000 products.

Having recently joined forces with three leading sterile processing companies with one global mission. They are now looking for a Customer Service Advisor to join their team and support the UK Sales and Customer Services Manager.

The Customer Service Advisor will be responsible for the processing of orders and the tagging of all UK sales orders, whilst managing the Sales inbox and responding to customer queries with agreed turnaround times.

Key Responsibilities:

  • Build and maintain good customer relations and achieve high service standards
  • Answering the telephone, passing to relevant employee and dealing with general enquiries
  • The management of out of stock items which will require liaison with the warehouse and purchasing and communication to customers
  • Process customer purchase orders and standing orders received via telephone, fax, email, and post and add to all relevant IT systems (Exchequer, EWS and ProspectSoft).
  • Coordinating pickups for returns as advised by the line manager, as well dealing with complaints and updating them onto the QMS Gas System
  • Taking and recording of information appertaining to customer complaints and passing to correct personnel for action through the use of the Customer Relationship Management System (CRM)
  • Coordinating pickups for returns as advised by the line manager, as well as complaints dealing withapplying credit notes where required.
  • Providing list prices to customers verbally and recording verbal quotation on the CRM system with recall to the appropriate team member.
  • Ensure that dated orders are recorded correctly in Exchequer and tagged and noted in EWS
  • Ensure that all customer communication is recorded in CRM including Prospects, Leads and adding new contacts when necessary.
  • Passing all price enquiries, discount enquiries, returns and wrap requests to the appropriate team member and recording actions on the CRM/ GAS system.
  • Processing and prioritising customer sales orders so that production can be scheduled and keeping line manager updated of daily pipeline of orders.Key Skills/ Experience:
  • Ability to communicate with customers and staff
  • Numerate and literate to GCSE grade C or equivalent qualification
  • Able to prioritise and plan effectively
  • Able to use MS Word, Excel, Outlook and internet to an intermediate basic level
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